Returns and Exchanges

The products can be returned within 14 calendar days from the date of delivery (“Repentance Period”), provided they are intact, have never been used and are not damaged. The costs of returning the purchased products are entirely charged to the customer. Only those who are recognized as consumers are entitled to withdraw.
The holders of a VAT number who avail themselves of it for purchases on PONTE VECCHIO SHOP can not therefore, avail of such recognition.

To exercise the right of withdrawal in the Repentance Period, users can send any declaration (from now on the “Declaration”) expressly containing the wish to withdraw from the contract indicating the information useful for the identification of the order (eg user’s name / surname, number and date of the order, etc.).

Users can send the declaration by email to, by phone +39 0382579037 (Mon-Fri, 08: 00-12: 30; 14: 00-17: 00), or by registered letter with return receipt to Ponte Vecchio S.r.l., Via Degli Artigiani no. 13, 27010 Cura Carpignano, Pavia, Italy.

For the purposes of the burden of proof relating to the exercise of the right of withdrawal during the Repentance Period, it is in user’s interest to make use of a durable medium when communicating his/her recess to Ponte Vecchio.
The return of the sums paid at the time of purchase will take place only after the inspection of the returned goods at our office.

At this link users can download the letter of withdrawal: letter of withdrawal.