Returns and Exchanges

Order Return

Products may be returned within 14 calendar days since the date of delivery (The Period of Return), only in the condition delivered, never used and undamaged. The costs of return of the purchased products are entirely paid by the customer.

The right to withdraw is a granted to whom are recognized as a customer.
Only customers without VAT which has been used for orders on PONTE VECCHIO SHOP can not use the right of withdraw.

In order to obtain a withdrawal in the Period of Return (14 calendar days), you may submit a Declaration (the “Declaration”) expressing your intention to withdraw, indicating the order document number and its data (i.e. your Name / Surname, Number and Date of Order, etc.).

You may send the Declaration by email to or by phone
+39 0382579037 / Mon-Fri, 08:00-12:30; 14:00-17:00 or by post with a registered letter with acknowledgment of the order receipt to the Company’s address: Ponte Vecchio S.r.l., Via Degli Artigiani 13, 27010 Carpignano, Pavia, Italy.

In order to obtain the acceptance of the Return, respecting the Period of Return Policies, it is in a Customer’s interest to provide the Company with a constant support when you report about your withdrawal to Ponte Vecchio Client Service.
The final refund of the Purchase will take place only after checking the goods returned at our head office.

Here you can download the letter of withdrawal: Letter of withdrawal