Shipping and handling

Terms of Sale (Terms) – PONTE VECCHIO SHOP, operated by PONTE VECCHIO S.R.L.
(Last updated: May 2017)
The exclusive purpose of these trading conditions is their application to transactions carried out in the PONTE VECCHIO SHOP shop operated by Ponte Vecchio S.r.l .. These GTCS apply to all transactions made through this website. These commercial terms must not be structured so as to change the inalienable legal rights of the customers.
The Ponte Vecchio S.r.l., Via Degli Artigiani 13, 27010 Carpignano (PV) – Italy is authorized to modify these commercial terms from time to time without prior notice. Changes are not valid for transactions made prior to the publication of the new version of the trading conditions on this website, so it is advisable for all users of this site to print and / or otherwise permanently save a copy of these trading terms under Of future reference when executing a transaction.

“Personal Data” means any personal data you enter on this website;
“Product” is any product PONTE VECCHIO that is provided by this PONTE VECCHIO operated by PONTE VECCHIO S.R.L .;
“Terms” refers to the terms of sale;
“Ponte Vecchio / noi” refers to Ponte Vecchio s.r.l., its employees, subcontractors and / or other companies that are assigned by Ponte Vecchio to provide services in relation to the PONTE VECCHIO Shop;
“Website” refers to the PONTE VECCHIO Shop managed by Ponte Vecchio S.r.l .;
“You” refers to the user of this website;
“GTCS” General Terms & Condition Sales

Contract, Property Reserve and Delivery Terms
2.1. These GTCS apply to all transactions made through this website. We will be happy to receive your order in accordance with these GTCS. This contract is signed with Ponte Vecchio S.r.l. (Via Degli Artigiani 13, 27010 Carpignano Care (PV) – Italy).
2.2. The products offered on the website represent for the customer only an invitation to bid (invitatio ad offerendum). By ordering a product, the customer submits a binding offer to enter into a purchase contract. It is solely for us to accept or reject an offer received through the website. We will be satisfied with this order – and therefore we have accepted the offer – only if we have sent the product.
2.3. Delivery of physical products is subject to payment of the shipping costs specified at the webshop.
2.4. All deliveries are subject to verification of the correctness of the payment data you have indicated in your order.
2.5. If you declare bankruptcy, close an out-of-court comparison with creditors who, owing to your debts, are subject to similar proceedings or you have requested them, or if we have other reasons to believe that you are unable to offset your debts Expiration, subject to our further rights to other product supplies, we will be able to distance and refuse your order.
2.6. The delivered goods remain our property until the full purchase price is paid. Up to now you are not authorized to resell.
2.7. With regard to the delivery intervals and the delivery terms specified on this website in the order confirmation or elsewhere, these are non-binding estimates. However, we strive to meet these delivery times and terms, although we will not respond to your delivery delays within 3 weeks. If the product can not be delivered within the specified times in a non-binding manner, we will refund the purchase price upon request.
2.8. Although we strive to ensure the availability of the products displayed on the website, we can not guarantee that at the time of your order all products will be in stock. If we are not able to process or fulfil your order, we may provide equivalent quality and price (merchandise or service) performance or refuse performance without further liability from us. If this is the case, we will immediately inform you about this and will refund all payments for the product already made.

Consumer Rights
3.1. The consumer protection law on distance sales recognizes the consumer’s right to withdraw from a contract for goods or services within 14 calendar days from the day on which the goods were delivered (repentance period).
The right to withdraw is a granted to whom are recognized as a customer.
Only customers without VAT which has been used for orders on PONTE VECCHIO SHOP can not use the right of withdraw.
If you choose to exercise this right, you will receive a refund of the price paid for the products according to our refund procedures (shown in the following Article 8). Please read carefully the following provisions as they affect your right to terminate the contract. Here you can download the letter of withdrawal: Letter of withdrawal.
3.2. The 14-day withdrawal period will commence on the day the product is delivered to the indicated address of your order.
3.3. In order to exercise the right of withdrawal, you may submit any Declaration (the “Declaration”) expressing your intention to withdraw from the contract by indicating the useful information for the order identification (eg your name / surname, number and Date of forward order, etc.). You can send the Declaration by email to or by registered letter with acknowledgment of receipt at Ponte Vecchio S.r.l. Via Degli Artigiani 13, 27010 Carpignano (PV) – Italy. For the purpose of the burden of proof regarding the exercise of the right of withdrawal during this period, it is in your interest to have a lasting support when communicating to Ponte Vecchio S.r.l. Your recess.
3.4. What happens if you withdraw? If you have notified us of the withdrawal from the contract during the Repentance Period, you must immediately return the goods, along with any bubble or receipt, at your expense and risk. The goods must be returned to the Return Address (which we will notify you after you have requested the withdrawal notice under Section 3.3 above), sealed and in their original packaging and under the same conditions as you have received them. You have the legal obligation to take reasonable care of the goods as long as they are in your possession. If you are in default of this obligation, we may have the right to act against you for damages. We recommend that you keep a copy of any bubble, receipt and proof of shipping for your documentation.

1. Personal data
The personal details provided at Ponte Vecchio S.r.l. Through this web site will only be used in accordance with our privacy policy. By using the PONTE VECCHIO Shop and / or our Service, you agree to this processing of your personal data and warrant that all the information provided by you is accurate. Please read our privacy policy carefully before entering any personal information on this website.

Price and Payment
6.1. The product price will be the one indicated in the PONTE VECCHIO SHOP, except in case of obvious error. All prices include VAT and delivery charges for the Eurozone (European Union countries) while excluding, and consequently to the customer, the expenses for all ExtraU Countries that will be added to the total amount Due in purchasing confirmation pages. Prices may change at any time, but changes will not affect orders for which we have already sent a shipping notice.
6.2. Normally we check the prices during our shipping procedures so that if the correct price for a product is lower than that indicated, we will charge you the lowest amount when we ship the product. If the correct price for a product is higher than the one stated in the PONTE VECCHIO SHOP, normally at our discretion, or we will contact you for instructions before sending the product or we will reject your order and we will let you know.
6.3. We do not have the obligation to provide you with the incorrect (lower) price even after we have sent shipping notice if the price error is obvious and unmistakable and could reasonably be recognized by you as the wrong price.
6.4. Payment for all products must be made by credit card, bank transfer or PayPal account. We accept payments by Visa or Mastercard. We do not have the obligation to deliver the products until we have received your payment.
6.5. In the event of a delayed payment we reserve the right to charge an interest rate of 5% annually above the valid interest rate of the European Central Bank. Because of the transaction process, any compensation for any claims that you may have in certain circumstances may only be processed if you have been contacted before the delivery of an order. We only accept compensation against unduly debited claims or claims based on the legally valid judgment of a competent court.

Authorizations, customs duties and export
7.1. If a license, license, government or other authority is required for the purchase, transport or use, it is up to you to request such permission or license at your own expense and, upon request, to provide proof of such. Failure to do so will entitle you to withhold or delay the payment of the goods. All costs and expenses arising from such a missed request will have to be borne by you.
7.2. Selling products on the basis of these General Terms and Conditions may be subject to certain export control laws or directives in the area where you will take delivery or use them, as well as in other territories. It is up to you to follow these laws and do nothing that could cause the infringement.
7.3. Goods imported into the European Economic Area (EEA) in addition to a certain value may be subject to customs duties (eg if the price of the goods exceeds your personal allowance on import). Upon arrival of the goods at the place you defined, you may be required to pay customs duties, import taxes and taxes. All these additional fees for customs clearance and import charges or taxes must be borne by you, since they are not within our control and we are not aware of it. More information about customs directives or charges will be provided by the customs office responsible for your territory.

Limitation of Liability
8. In accordance with your rights guaranteed by law, we assure you that any product purchased by PONTE VECCHIO Shop is of satisfactory quality and reasonably suitable for all purposes for which products of the same type are normally provided.
We can not ensure that the voltage you choose or the outlet corresponding to the destination country you are setting up meets the requirements for proper operation and consequently do not assume any responsibility for the functionality after a product has been installed. We will only be liable for the losses that are foreseen by you and us as a result of our breach of these sales conditions and caused by our negligence. We will not be liable for any commercial or business loss (including, but not limited to, loss of goodwill, profits, contracts, advance payments, data or emerging damage) or any other direct or indirect damage that was not reasonably foreseeable From us to you at the time the contract was formed or at the time you started using the PONTE VECCHIO SHOP.
This does not include or limit in any way our liability for any personal injury or injury caused by our negligence, guilt or fraud or any matter for which it would be unlawful for us to exclude or attempt to exclude our liability.

Conclusive clauses
9.1. The provisions of this article apply only to customers who are “consumer” status under Art. 3, 1st paragraph, lett. A), Consumption Code (the “Customer”). Consequently, the definition of “Customer” used in this article is intended to be limited to these subjects only.
9.2. Ponte Vecchio S.r.l. Undertakes to sell to the Customer the products in accordance with the order of purchase from these transmitted, provided that there is no defect in compliance if, upon receipt by the Customer of the order confirmation, the Customer was aware of this Defect or could not ignore it by using ordinary diligence or if the defect of conformity is derived from instructions or materials provided by the Customer himself.
9.3. In case of defective conformity found in the products purchased, Customer must immediately contact customer service in the manner indicated on the site in order to report the defect of compliance found by providing documentary evidence to the customer service (meaning also reliefs Photographic) of the conformance defect found.
9.4. Upon completion of the customer service report, Ponte Vecchio S.r.l. May authorize the return of the products indicated by the Customer, which must be returned by the Customer to Ponte Vecchio S.r.l. By sending to the following address:
Via Degli Artigiani 13,
27010 Care Carpignano (PV) – ITALY
Notwithstanding the fact that the authorization for the return of the products does not in itself constitute recognition of conformity defects complained of by the Customer.
9.5. Once you have received the returned products, Ponte Vecchio S.r.l. Proceeds to the determination of the defects of conformity complained of by the Customer and, in the event of their acknowledgment, communicates to the Customer the existence of the defects of conformity complained of.
9.6. Upon completing the conformity defect, the Customer has the right, in his choice and within the limits of the provisions of Art. 130 of the Consumption Code, the restoration, without expense, of the conformity of the products by repair or replacement, or to an appropriate reduction in the price or termination of the contract.
9.7. It remains forbidden for the Customer to lapse the rights referred to in this Article if he does not denounce Ponte Vecchio S.r.l. The failure to comply within a period of 2 (two) months from the date on which the defect was discovered.